The City of Independence MO is excited to offer residents an easy and convenient method to view and pay their utility bills online.
This is a fee-based service. For all Utility invoice credit card payments there is a $3.50 convenience fee with a minimum transaction amount of $1.95.
Credit card transactions may not exceed $753.50 (If your amount due is over $753.50, please plan on making multiple payments or pay using your bank account)
For EFT/ACH (e-check) Utility invoice payments, there is $2.95 convenience fee (please note that you will need the routing and account numbers located at the bottom of your check)
EFT/ACH transactions may not exceed $125,000 (If your amount due is over $125,000 please plan on making multiple payments)
**All convenience fees are non refundable**
To enroll in ACH Autodrafts (free) please call (816) 325-7930.
To make a payment by phone (IVR) please call (844) 259-3892.
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Scam Alert
We recently learned of multiple in-person scam attempts at customers’ homes where a scammer impersonated an Evergy employee saying IPL is merging with Evergy and requesting payment for a new meter.
IPL is NOT merging with Evergy and IPL will NEVER send someone to your residence or business asking for payment.
Here are some ways to identify an IPL employee or an Evergy employee:
- If someone is at your door, see if they are driving a vehicle with the IPL or Evergy logo.
- IPL employees will have a badge.
- Verify the person is with IPL or Evergy by asking for their badge or by calling IPL immediately before giving them any sensitive information (credit card, debit card, savings or checking, Social Security, or Utility account numbers).
- If you can’t verify that you’re speaking with an IPL or Evergy employee, do NOT give them this information.
If you receive a suspicious phone call or in-person visit, contact IPL immediately at 816-325-7930. After you’ve called IPL, report suspicious activity to the Independence Police Department with any details you remember.
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